Disclosure: We travelled with Condor Ferries for free for the purpose of this review. All opinions are my own. This post may contain affiliate links see our disclosure policy for more information.
Condor Ferries recently got in touch to invite us to travel to Jersey for the weekend on one of their high-speed ferries. This would be our first family cross-channel ferry trip and we were all very excited to go on an adventure.
Jersey is the perfect destination for a family short break. The largest of the Channel Islands it has lots of things to see and do, there’s something for all ages, from beautiful coastline to fascinating history and everything in between.
Condor Ferries have four ships in their fleet, connecting the UK, Guernsey, Jersey, and St Malo. The Condor Liberation and Condor Rapide are both high-speed passenger and car-carrying ships. They are backed by the all-weather car and passenger service of the Commodore Clipper. They also operate a daily freight service by Commodore Goodwill.
For our journey to Jersey, we would be sailing on the Condor Liberation from the ferry terminal at Poole, in Dorset. The Liberation is a Trimaran and is the newest addition to Condor’s fleet.
Our journey from home began very early in the morning and the drive down to Poole was smooth. We arrived at the ferry terminal and quickly located the check-in and got in the queue. Check-in opens two hours before for car passengers and closes one hour before sailing. Check-in was fast and easy, we were directed where to park and it wasn’t long before it was time to drive through customs and board the boat. I really liked that we could take the car with everything packed inside, not having to check luggage in is a huge bonus.
The Liberation holds 245 cars and 880 passengers which is just mind-blowing!
What’s On Board
We were directed onto the ship and parked up. I did feel that parking was very tight, and getting the kids and our hand luggage out was a challenge. My tip would be to make sure you have everything within reach that you want to take on board with you as there was no way we could access the boot once parked up.
We made our way up the stairs to the passenger deck to find our seats. There are three choices of seating on board, pre-assigned airline-style seating in the Ocean Traveller cabin or upgraded seating in either the Ocean Plus or Ocean Club lounge.
We were seated in Ocean Plus which has amazing panoramic views and table seating. It was fantastic to be able to view the ocean all around us, the kids loved the huge windows. Our seats were really comfortable and we had lots of room to move about.
Entertainment
The kids quickly made friends with other kids on board which kept them occupied for most of the journey. There is a children’s TV room on board but this gets bust really quickly and is a little on the small side. It did look comfortable inside though. There are power points for charging your devices at each table. This was great as we could keep the kids entertained on their tablets when they started to get fed up.
Shopping On Board
There’s a great duty-free shop on board with lots of great savings to be had. No visit to duty-free would be complete without buying a Toblerone the size of your head or some delicious smelling scents.
The Food
It was soon time for lunch and we all tucked into a tasty meal from the onboard Casquets Bistro. There are also the Horizon and Island bars which both serve Costa Coffee, drinks, and snacks.
I felt there was a good range of prices on the menu, something to suit all budgets. The food we ate was delicious. I went for fish and chips, only fitting when you are at sea.
The sea was incredibly rough on our journey there which made it more fun in my opinion, I seem to have sea legs and a stomach for turbulent waters. Chris wasn’t quite so lucky and got a little seasick.
I had a good look around the ship and found everything to be really clean, especially the bathrooms. All the crew on board the Liberation were super friendly and very helpful too.
Observation Decks
The views up on deck are spectacular, especially the coastline as you approach Guernsey and Jersey. We were hoping to catch a glimpse of some marine animals, sadly we didn’t spot any but it was fun looking anyway.
The Experience
The whole experience on board the Liberation was enjoyable but we did run into problems after sailing from Guernsey to Jersey on the last leg of our journey. The ship was unable to dock in Jersey due to the bad weather, the captain explained to us what was happening and took the decision to turn back to Guernsey where we would all need to board the Commodore Clipper to travel into Jersey.
I must admit I did start to worry a little at this point, the bad weather had already made us over an hour late. The kids were starting to get fed up and tired and Chris and I had been up since 2 am. Of course, we knew there was nothing to be done, safety comes first and the captain made the right decision.
Unfortunately, once we disembarked the Liberation and got in the queue to board the Clipper, I felt that customer service and communication began to suffer due to the pressure of ensuring people got to their destinations. This part of the journey felt chaotic and we were incredibly exhausted with a two-hour journey still ahead of us. After giving feedback to Condor they assure me that lessons have been learned from the events of that day.
Arriving In Jersey
Finally arriving in Jersey we could begin our weekend after a good night’s sleep in the Ommaroo Hotel. Look out for my review of our accommodation and the fun things we did while visiting Jersey.
Our journey home was a smooth one, with calm seas and excellent service. We had an amazing time in Jersey and we would definitely travel this way again. Being able to take our car, having no luggage restrictions, and the super easy check-in process cut out so much of the usual stress we face when traveling on holiday.
FOR MORE REVIEWS SEE OUR REVIEWS ARCHIVE PAGE.
We’ve never travelled across to Jersey which is daft as we’re really close to the post. Really must rectify that, but I’ll cross my fingers for good weather.
This is a great review Angela and it is great to see that Condor have listened to customers. I get incredibly seasick so sadly you will never see me on a boat, but I was amazed how plush it all looks, and I didn’t realise you had duty free on board too. Looked like you had a great trip, and must have been good to just pack up and take your car over with you too x
Would love to read a review from someone with a pet on board.
Want to take the car over to Jersey but concerned about the dog left inside the car for four hours. Anyone done it?
Your report is very fair and balanced. Condor is brilliant when things are going well, but as you experienced, everything rapidly falls apart when there are problems. I had to smile when you said that Condor customer service promised to learn from their mistakes. My experiences this week suggests that they have not. Booked to go direct from Guernsey (which has almost no Covid) to Poole, but taken instead to pick up passengers in Jersey which has a big Covid problem and arrived in Poole 5 hours late on the very calmest of seas!
I am sorry to hear that you had an unhappy experience, I would definitely recommend that you feedback on your experience to Condor customer services. Guernsey is absolutely beautiful and it’s great to hear there’s a low Covid level.